Customer enquiry form


Please use this form for enquiries regarding items sent in New Zealand that are:
  • missing
  • delayed
  • have missing contents
Or items sent from overseas:
  • with missing contents
In most cases this form must be completed by the sender, not the receiver. Due to the volume of mail we process we ask for very specific information regarding the item. The form should take no more than 10 minutes to complete. You can attach pictures or scans of the postage receipt and/or proof of purchase for the contents you are claiming.

For additional assistance please contact our Customer Service Centre on 0800 501 501 or email us at nzpost@custhelp.com

This is a legally binding document, please read the
Terms and Conditions
If you fill in this form you agree with the following declaration: I declare that to the best of my knowledge the information provided on this form is true and correct. Furthermore, I am aware that if I make a false statement, I may be prosecuted for a criminal offence.

Your personal information is being collected by New Zealand Post for the purpose of investigating, and making a decision on, your claim for compensation. This information may be disclosed to third parties in the course of our investigation. You have the right to see and correct the information we hold about you by contacting our Customer Service Centre on 0800 501 501, emailing us at nzpost@custhelp.com or writing to us at:

The Manager
Customer Service Centre
New Zealand Post
PO Box 39100
Wellington Mail Centre
Lower Hutt 5045


  • red_error
    There are one or more fields that need clarification


  • Tell Us About the Item





  • Please select an option




  • Please select an option












  • international_express_courier

    international_economy_courier

    international_air

    international_air_registered

    international_economy
    Please select an option

  • postshop

    postbox

    courier

    dropbox



    Please describe

    This field is required, please enter something. Please select an option

  • green-label-os008a


    black-label-cn001





    Please select an option

  • Enter amount of insurance purchased
    $

    Please enter a valid value
  • / /
    datemonthyear
    This field is required, please enter a valid date



  • This field is required, please select an option
  • / /
    datemonthyear
    This field is required, please enter a valid date

  • TXN number appears on label as illustrated
    black-label-cn001
    This field is required, please enter something
  • $
  • kg
    eg. 4kg or 0.4kg This field is required, please enter a valid weight
  • $
    This field is required, please enter a valid cost
  • $
    This field is required, please enter a valid cost


  • This field is required, please select an option
  • To help with your enquiry please attach a copy of the postage receipt and/or proof of purchase for the contents you wish to claim
    This field is invalid, please a valid option
  • loading
  • blue_info
    If you are the recipient and you did not receive your item the sender must complete the enquiry.

    You can email the sender a link to this form now:

  • This field is required

  • This field is required

  • This field is required
  • If you would like to discuss your item with us please call us on 0800 501 501.
  • loading
  • blue_info
    Please Call Us On 0800 501 501

    If your item has arrived damaged, we need to be able to discuss this with you and explain the assessment process. Please ensure you keep the packaging as this will be used for the assessment of the item.
  • blue_info
    Please call CourierPost on 0800 268 7437 to complete this enquiry.
  • blue_info
    Please call CourierPost on 0800 268 7437 to complete this enquiry.
  • blue_info
    If your item has been sent from another country, please contact the sender as they will need to lodge the enquiry with the postal authority in that country. New Zealand Post will then be contacted by the overseas postal authority to help in the investigation if necessary.
  • Address and Contact Details
  •  















  • This field is required
  • This field is required
  • This field is required
  • This field is invalid
  • This field is required
  • This field is required
  • This field is required




  • This field is required
  • This field is invalid
  • This field is invalid
  • This field is required
  • This field is invalid
  • This field is invalid
  • This field is invalid
  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • This field is required















  • This field is required
  • This field is required
  • This field is required
  • This field is invalid
  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • This field is invalid
  • This field is invalid
  • This field is invalid




  • This field is required
  • This field is invalid
  • This field is invalid
  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • Receiver Details















  • This field is required
  • This field is required
  • This field is required
  • This field is invalid
  • This field is required
  • This field is required
  • This field is required




  • This field is required
  • This field is invalid
  • This field is invalid
  • This field is required
  • This field is invalid
  • This field is invalid
  • This field is invalid
  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • loading
  • Declaration
  • Yes, I declare that all of the information in this document is correct. Please read the disclaimer required
    Please read and accept the declaration



    If you fill in this form you agree with the following declaration: I declare that to the best of my knowledge the information provided on this form is true and correct. Furthermore, I am aware that if I make a false statement, I may be prosecuted for a criminal offence.

    Your personal information is being collected by New Zealand Post for the purpose of investigating, and making a decision on, your claim for compensation. This information may be disclosed to third parties in the course of our investigation. You have the right to see and correct the information we hold about you by contacting our Customer Service Centre on 0800 501 501, emailing us at nzpost@custhelp.com or writing to us at:

    The Manager
    Customer Service Centre
    New Zealand Post
    PO Box 39100
    Wellington Mail Centre
    Lower Hutt 5045

  • loading
  • blue_info
    Thank You

    If you have any further enquiries, please contact the New Zealand Post Customer Service Centre on 0800 501 501 and quote your enquiry case number.

    Case Number
    Your enquiry case number is: - Enter another enquiry
  • blue_info
    Thank You

    An email has been sent to and a copy to .