Frequently asked questions
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What will happen if we use the previous city names on mail destined for Auckland (for example North Shore City)?
New Zealand Post's systems will allow our customers to use Auckland or the previous city names (North Shore City, Waitakere, Manukau). Using a postcode in the address will be even more...
Date Updated: 02/02/2012
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What constitutes a valid address? Does the postal code have to be correct for Statement of Accuracy certification?
It depends on the type of address. Rules vary for urban, rural and delivery service (i.e. PO Box, Private Bag or Counter Delivery) addresses (see table below). Fundamentally the street number, street...
Date Updated: 03/02/2012
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What happens if my mail is in joint names and I want to use the Redirection Service?
Make sure you include both names on the redirection application form. If your mail is addressed to two or more people at your OLD address and you have not listed both/all the names in your...
Date Updated: 05/03/2012
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Will business customers need to change their addressing database once the new Auckland Council region is formed on 1 November 2010?
Businesses do not need to change their addressing databases. Aliases for city names will allow current city names to remain in place for postal addressing purposes.
Date Updated: 02/02/2012
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Is New Zealand Post responsible for determining addresses?
A postal address is a necessary reference for mail delivery only. New Zealand Post is not in the business of defining suburbs or cities. We work with local councils, the Geographic Board...
Date Updated: 02/02/2012
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What mail can't be redirected?
Updated
ParcelPost Tracked and CourierPost items. Mail addressed to individuals at collective addresses (for example hotel, motel, house of residence, hostel, hospital, hospice, rest home, public...
Date Updated: 08/05/2012
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What will happen if I use the wrong postcode or no postcode at all?
Your mail should not get lost but there may be a delay. If we cannot identify the complete address clearly, it may be returned to sender. Postcodes help us to get the mail to the right address...
Date Updated: 03/02/2012
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How do I address domestic mail correctly?
When addressing your domestic mail, the following format should be used: Format Example Recipient (business or individual) Delivery Address Suburb (if commonly used) City Postcode Jolly’s...
Date Updated: 02/02/2012
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How do I address Rural mail correctly?
You can look up any postcode with our online Address and Postcode finder . Using the correct address format and postcode makes sorting mail faster and easier and reduces the chance of mail going to...
Date Updated: 05/03/2012
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How long will my mail take to be delivered overseas?
This depends on how quickly you want your item to arrive at its destination and which service you choose. We have services with target delivery times between 1-25 working days*. Target delivery times...
Date Updated: 05/03/2012