Frequently asked questions
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How will we know what each KiwiStamp is worth?
The value of each Kiwistamp will always be worth the required postage of a Standard Post medium sized letter that is in effect on the day the Kiwistamp is used/mailed. Kiwistamps purchased now...
Date Updated: 02/02/2012
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What are the maximum weights, sizes for each of the ParcelPost services?
The existing ParcelPost weight breaks do change. ParcelPost and ParcelPost Fast 1.5kg max weight, Foolscap (260 x 385mm) max size 70mm max thickness ParcelPost Tracked Nationwide 5.0kg max weight...
Date Updated: 02/03/2012
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Does each address have a unique postcode?
No. Postcodes have been developed to ensure a combination of street address and postcode uniquely identifies every urban and rural address within our delivery network. In any postcode area there are...
Date Updated: 02/02/2012
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How will I know that you can Hold my mail?
If you complete your Hold service online you will receive an email to confirm that your Hold request has been accepted, rejected or cancelled. If you have put your mail on hold at a PostShop and we...
Date Updated: 05/03/2012
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Is there a link between the new KiwiStamp and putting up the required postage?
What we are doing is providing our customers with greater ongoing certainty. If we raise the required postage, one of the biggest complaints we receive is the need to buy make up value...
Date Updated: 02/02/2012
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Can the KiwiStamp be used on domestic parcels or international mail items?
The KiwiStamp has been designed for easy use on Standard Post and FastPost (domestic) letters, but is also valid postage on all domestic parcels and most international items. If you're using...
Date Updated: 05/03/2012
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Does the new KiwiStamp replace the current 50 cent stamp?
Yes, the KiwiStamp will replace the 50c Definitive stamp. However New Zealand Post will continue to produce and issue the 50c stamps through its Special Issue programme. Alternatively...
Date Updated: 02/02/2012
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How do I know that my organisation has been successfully signed up and loaded on ChangeMyAddress?
Your organisation will receive a confirmation letter once we have received your signed contract. Please note: This question only applies to 'organisation's signing up to be listed on the...
Date Updated: 05/03/2012
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How will I know that you can redirect my mail?
If you complete your redirection service online you will receive an email to confirm that your request has been accepted, rejected or cancelled. If you have redirected your mail at a PostShop and we...
Date Updated: 05/03/2012
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How does the ParcelPost Tracked service compare to a courier service?
Updated
ParcelPost Tracked is a great low-cost way to send parcels up to 25kg when they are not urgent but you want to know they have arrived safely. Benefits of ParcelPost Tracked: a 1-3 working day...
Date Updated: 27/04/2012