Frequently asked questions
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Can the KiwiStamp be used on domestic parcels or international mail items?
The KiwiStamp has been designed for easy use on Standard Post and FastPost (domestic) letters, but is also valid postage on all domestic parcels and most international items. If you're using...
Date Updated: 05/03/2012
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How can I qualify for PermitPost?
If you send a 300 items or more of domestic mail, or postage to the value of $135 (including GST) or more at a time, using PermitPost is ideal for your organisation. If you are sending letters...
Date Updated: 02/02/2012
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Do we have to change all our mail to comply with Address Standards or just our bulk mail?
The address standards outline the correct format and content for addresses to be presented on mail items, regardless of the product. Using correctly addressed mail helps New Zealand Post process and...
Date Updated: 03/02/2012
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What are the delivery target times for Domestic mail?
This depends on how quickly you want your letter or parcel to arrive. We have services that deliver within 'Same Working Day', 'Next Working Day' or 1 - 3 Working Days. Target Timeframe...
Date Updated: 05/03/2012
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How can I track my international package?
When using our tracking service, you will need to ensure that you've purchased a service with tracking (such as International Express Courier or International Economy Courier) and keep the tracking...
Date Updated: 05/03/2012
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How long will my mail take to be delivered overseas?
This depends on how quickly you want your item to arrive at its destination and which service you choose. We have services with target delivery times between 1-25 working days*. Target delivery times...
Date Updated: 05/03/2012
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What can I do if I have a missing item or package?
Items sent from New Zealand If you have sent a postal item within New Zealand or overseas and it has not been received you can complete our Customer Inquiry Form OR lodge an inquiry through 0800 501...
Date Updated: 05/03/2012
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What can I do if I have received a damaged item or package?
Items sent from New Zealand If you have sent a postal item within New Zealand or overseas and it has been received damaged you can complete our Customer Inquiry Form OR lodge an inquiry through 0800...
Date Updated: 05/03/2012
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How can I get my mail delivered overnight?
NZ Post provides a range of services that target the delivery of your letter or parcel within the next working day*. FastPost , for letters RegisteredPost , for letters and extra security using ...
Date Updated: 05/03/2012
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What type of documentation do I need to complete for Customs?
A Customs declaration must be completed for each international consignment that contains any item other than a document. The type of form and detail required varies depending on what service...
Date Updated: 05/03/2012